Category · LYNQ Support

Troubleshooting articles describe how to troubleshoot problems that may occur when you start or use LYNQ. These articles are provided as a means of self-help. Raise a Support Case if you are unable to troubleshoot and resolve any issues with LYNQ from the Support Menu.

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Further Guidance

An operation won't schedule to the work unit in the routing, but will schedule to an alternative.
How can I remove completed operations from the planning board?
How do I move the details pane to allow scheduling to take place?
I am asked for a License Key in APS - Where do I find this?
I am unable to schedule an operation, an error is returned.
I cannot see either Factory Explorer, Production job list or Scheduling window
I've changed a column width but it doesn't appear to have worked?
I've copied a button but it is not changing the resource status accordingly
I've created a new job, work unit or employee but I can't see it in MOM?
I've made a shift change, but this has not been applied
My planning interval is set at 12 weeks, so why can I see jobs due after this period?
No companies returned in open company screen
No results are returned when using barcode scanning
Pending Posting Transactions / LYNQ api has stopped
Planning Dashboard shows zero scheduled hours
Red operation indicators
Supervisors cannot see all of their employees in reports
System Insights
Unable to send mail using SMTP Mail Service in MOM
Visual APS startup and refresh errors
Why are my shifts showing as not set?
Why are some Work Units not visible in the Factory Explorer?
Why do I keep seeing pop ups when I report?
Why do the 'transaction date' & 'created date' not match?
Yellow operation indicators

Troubleshooting

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