Reporting production issues

Abnormal Tracking
LYNQ may be configured to automatically prompt you to raise a production issue if you are reporting slower or faster than expected runtime.  The track abnormal progress setting in advanced settings controls this behaviour.

Production issues can be raised at any time through the workbench. Employees can quickly raise issues using the pre-defined issue types. Issues are visible form the Issue Log screen and any other relevant screens that the issue relates to. Depending on your issue management process you may consider whether you allow employees to raise production issues from the workbench.

Predefined production issues include:

• Breakdowns
• Health & Safety
• Minor Stops
• Production Rejects
• Reduced Speed
• Setup & Adjustments
• Startup Rejects

To manually raise a production issue:

1. Click production issue
2. Click on a type of issue
3. Click on an issue
4. Select the appropriate task from the task lookup field
5. Select the specific resource from the equipment lookup field
6. Select the employee from the employee lookup field
7. Enter a value in the hours field
8. Enter a comment in the comments field
9. Click OK

Once the production issue is raised by the employee, it will appear in the Issue Log.  Unresolved issues will be indicated by an orange circle above the issue log menu.  Once resolved the orange circle with disappear.  Issues can be seen in some reports and dashboards in LYNQ.

It’s also possible to raise production issues automatically from the equipment workbench with the alerts feature.  For further information refer to the advanced user guide.